Making an appointment
Please call 336-370-0277 to schedule your appointment.
Our office hours are Monday – Friday 8:00am – 5:00pm.
Our phone hours are 8:30am – 12:30pm and 1:30pm – 4:30pm.
Cancelling an appointment
We ask that you call to cancel an appointment 24 hours or more in advance if you are unable to make a scheduled visit. This allows other patients to be seen and avoids you from being responsible for a missed appointment fee of $50. If your appointment is for an office procedure, we require a 72 hour advance notice for any cancellation. Lack of timely cancellation for these procedures will result in a $150 fee.
Arrival time for an appointment
We ask that you arrive 15 minutes prior to your scheduled time to see your provider in order to update your insurance information and medical history. Please note that this is important in trying to see patients promptly. If you arrive past your scheduled appointment time, you will be asked to reschedule.
Copays are expected at the time of your appointment. If you are unable to make this payment, you may be asked to reschedule.
Reminder appointment calls
We do provide this courtesy for our patients. You will receive an automated phone call two business days prior to your visit as long as we have your updated phone number in our system.
After hours emergencies
If you have a true medical emergency after 5:00 pm, please call 911 for Emergency Medical Service. If you have a urgent problem after 5:00 pm, please call 336-370-0277 and you will be connected to our answering service. The doctor on call will contact you back and make an assessment of your status at that time. You may be asked to be seen at urgent care or the emergency room if the medical situation mandates in person evaluation by a health care professional. This after hour service is not for refill of routine medications or to schedule appointments for the next day.
Support persons for office visits
We welcome support persons to accompany you to your office visits, but do ask you not to bring children with you. Your provider needs to focus 100% on your health and the reason for your visit. Unfortunately, our staff are not able to provide childcare for you while you are being seen.
You are protected by federal law to maintain your privacy in your health care. If you would like to authorize us to share health information with another person, we will ask you to sign a Designated Party Release of Information which clarifies with whom and how we may communicate your health care information.
If you need a prescription refill, please contact your pharmacy and they will send us an electronic message requesting your medication. If you are due for your routine examination, you may be asked to make an appointment prior to receiving refills. We may require 2 business days to refill your medication.
If you are planning on a surgical procedure by one of our providers, you will likely be asked to have our office fill out your leave of absence papers. Please note that this requires at least one business week to prepare them. There is a fee of $25 for each set of disability papers that we need to fill out.
School physical exams and well person physical exams
At times, we are asked to provide documentation of a recent physical exam at our office for your work or school. If you have not been seen at the office in the last 3 months, you will be asked to come in for a nurse visit to update your history and accurately fill out your form attesting to your good health.